Customer Experience Representative

2 days ago


Wigtown, Dumfries and Galloway, United Kingdom MacArthur Recruitment Full time

We are seeking a skilled Customer Service Adviser in Aspatria, Cumbria

Salary for this job: £22,695

Working hours: Monday to Friday 09:00-17.00

This role offers the chance to join a successful manufacturing company where you will contribute significantly to delivering outstanding customer experiences. Your key responsibility will be interacting with customers and external partners (such as couriers and retailers) to provide top-notch assistance and resolve any issues they encounter. By collaborating closely with colleagues, you will help ensure prompt resolution of customer queries and enhanced customer satisfaction.

The key duties of this position include:

  • Addressing customer inquiries and concerns with professionalism and efficiency
  • Coordinating efforts with internal teams to resolve complex customer issues
  • Identifying opportunities to increase customer satisfaction and loyalty
  • Maintaining accurate records of all customer interactions

Benefits of this job:

  • A salary of £22,695 per annum
  • A dynamic and collaborative work environment
  • Regular training and development opportunities to enhance your skills
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