Human Capital Leader EMEA

3 days ago


London, Greater London, United Kingdom TTEC Full time
Transform Human Capital in EMEA

We're looking for a seasoned Human Capital professional to lead our team in EMEA. As a Director of Human Capital, you'll be responsible for developing and executing the human capital strategy across multiple geos. You'll work closely with regional service delivery leadership to drive employee engagement, optimize margins, and create a performance-driven culture.

  • Assist with the development of the annual global human capital strategic plan.
  • Work with the Human Capital teams to develop strategies to optimize employee engagement and drive business results at each site.

About TTEC:

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. Our guiding principle is that customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

What You'll Be Doing:

You'll have the opportunity to transform Human Capital in EMEA by working on the following key areas:

  • Developing and executing the human capital strategy across multiple geos.
  • Driving employee engagement and optimizing margins.
  • Creating a performance-driven culture.

Why You? What You Bring:

  • Bachelor's Degree or similar qualification.
  • 10+ years of progressive human capital or human resources experience ideally from a BPO or similar services industry across the EMEA region.
  • Talent Acquisition strategy and knowledge across the EMEA region.
  • Effective leadership and management skills across EMEA geos.

Competitive Salary Package: £65,000 - £85,000 per annum (dependent on experience)

Benefits include:

  • A comprehensive benefits package.
  • A health and wellness program, including employee assistance.
  • Employee recognition programs, professional development, tuition reimbursement.
  • Learning and career growth opportunities via our global footprint.
  • Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities.

TTEC is proud to be an equal opportunity employer. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.



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