Retail Customer Service Expert
2 weeks ago
Job Summary:
We are seeking a skilled Retail Customer Service Expert to join our team at WHSmith. As a Counter Assistant, you will provide exceptional customer service, manage queues, and maintain high standards of governance and attention to detail.
About Us:
WHSmith is a leading retailer with a rich history of providing excellent customer experiences. We pride ourselves on being an inclusive employer, welcoming colleagues from diverse backgrounds.
Key Responsibilities:
- Deliver outstanding customer service, ensuring customers have a positive experience in our stores.
- Manage queues efficiently, minimizing wait times and ensuring customers can access our services quickly.
- Maintain high standards of governance and attention to detail, upholding the company's reputation for excellence.
- Collaborate with colleagues to achieve shared goals and support the team in achieving outstanding results.
Requirements:
- A passion for delivering exceptional customer experiences and building strong relationships with customers.
- Confidence in communicating effectively with colleagues and customers alike.
- Motivation to achieve outstanding results and meet challenging targets.
- Adaptability to meet changing business needs and priorities.
What We Offer:
- A competitive salary of up to £25,000 per annum, depending on location and experience.
- A range of benefits, including pension scheme, paid annual leave, and employee discounts.
- The opportunity to work in a dynamic and supportive team environment.
- Ongoing training and development opportunities to help you grow and succeed in your role.
Location:
This role is based in our High Street store in Leicestershire, UK, offering flexible working hours and a great work-life balance.
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