Retail Customer Service Expert

2 weeks ago


Hinckley, Leicestershire, United Kingdom WHSmith Full time

Job Summary:

We are seeking a skilled Retail Customer Service Expert to join our team at WHSmith. As a Counter Assistant, you will provide exceptional customer service, manage queues, and maintain high standards of governance and attention to detail.

About Us:

WHSmith is a leading retailer with a rich history of providing excellent customer experiences. We pride ourselves on being an inclusive employer, welcoming colleagues from diverse backgrounds.

Key Responsibilities:

  • Deliver outstanding customer service, ensuring customers have a positive experience in our stores.
  • Manage queues efficiently, minimizing wait times and ensuring customers can access our services quickly.
  • Maintain high standards of governance and attention to detail, upholding the company's reputation for excellence.
  • Collaborate with colleagues to achieve shared goals and support the team in achieving outstanding results.

Requirements:

  • A passion for delivering exceptional customer experiences and building strong relationships with customers.
  • Confidence in communicating effectively with colleagues and customers alike.
  • Motivation to achieve outstanding results and meet challenging targets.
  • Adaptability to meet changing business needs and priorities.

What We Offer:

  • A competitive salary of up to £25,000 per annum, depending on location and experience.
  • A range of benefits, including pension scheme, paid annual leave, and employee discounts.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to help you grow and succeed in your role.

Location:

This role is based in our High Street store in Leicestershire, UK, offering flexible working hours and a great work-life balance.



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