Service Advisor
14 hours ago
Aftersales excellence is at the heart of our client's success. We are seeking a dedicated Aftersales Advisor to join their busy team in the Hinckley area.
No driving licence is required for this role, and you'll enjoy a healthy work-life balance with Monday to Friday hours from 10am to 6pm.
As an Aftersales Advisor, you will be the ‘face’ of our client's business, building strong relationships with customers, warranty companies, and repair agents. Your excellent communication skills, both written and verbal, will be essential in resolving any issues that may arise.
Key responsibilities include:
- Coordinating service activities between customers, warranty companies, and repair agents in an efficient and courteous manner.
- Responding to customer enquiries in a timely and professional manner.
- Taking inbound calls and making outbound calls to resolve customer issues.
- Dealing with customer complaints in a fair and respectful manner.
- Interpreting customer concerns and comments to provide effective solutions.
- Liaising with customers to keep them updated on the status of their service activities.
- Advising customers on how to resolve issues with their vehicles in a clear and concise manner.
- Ensuring customer expectations and requirements are identified and successfully managed.
The successful candidate will be responsible for creating customer confidence in the aftersales operation by taking ownership of every customer's experience. If you have a passion for delivering exceptional customer service and are skilled in resolving complex issues, we would love to hear from you.
Job Skills: Service Advisor, Aftersales Advisor, Service, Aftersales, cars, vehicles.
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