Customer Support Specialist

14 hours ago


Hinckley, Leicestershire, United Kingdom Industria Personnel Services Ltd Full time

Industria Personnel Services Ltd is currently seeking a highly skilled Divisional Customer Service Advisor to join their dynamic team in Hinckley.

This role promises not only a rewarding career but also the chance to make a tangible impact on customer satisfaction and company success.

As a key member of the team, you will be at the forefront of the company's customer interactions, ensuring that each customer receives exceptional service. This role is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering top-notch customer support.

Key responsibilities include:

  • Handling customer inquiries and complaints via phone & email ensuring timely and effective resolution.
  • Customer account management.
  • Maintaining detailed and accurate records of customer interactions and transactions.
  • Collaborating with other departments to resolve complex issues and improve overall customer satisfaction.

The successful candidate will possess excellent communication skills, both written and verbal, with the ability to interact professionally with a diverse customer base. A strong understanding of customer service principles and practices is required, as well as proficiency in using customer service software, databases, and tools.

A competitive starting salary of £29,000, with opportunities for growth up to £32,000 through competency training framework, makes this an attractive opportunity for a seasoned customer service professional looking to take their career to the next level.


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