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ASC Support Advisor

1 month ago

Chelmsford, Essex, United Kingdom Essex County Council Full time
Job Title: ASC Support Advisor

Job Summary:

We are seeking an experienced ASC Support Advisor to join our team at Essex County Council. The successful candidate will be responsible for providing effective and efficient support to the Quadrant in maintaining data using the case management system.

Key Responsibilities:

  • Be the subject matter expert working with the ASC Mosaic Training team.
  • Work collaboratively with the quadrant to ensure accurate information is maintained to ensure adequate controls and compliance are in place.
  • Provide support for staff for all issues regarding Mosaic, including ad hoc training if required.
  • First point of contact for new staff for Mosaic issues.
  • Support the collection of data for statutory returns and all management information.
  • Support the quadrant by undertaking administrative duties to ensure efficiency of the service in meeting regular outputs.
  • Supports the quadrant in maintaining files and records accurately and efficiently, proposing and implementing improvements when required.
  • Responsible for managing all quadrant enquiries and managing outcomes, ensuring escalation is managed in a timely manner when appropriate.

Requirements:

  • Educated to GCSE level, including Maths and English at a minimum Grade of C or equivalent by experience.
  • Evidence of continuing professional development and expert knowledge in relevant professional area.
  • Excellent communication skills and building positive relationships with service users.
  • Experience of working effectively with a range of MS applications and tools.
  • Knowledge and experience of setting up appropriate systems in which to collect and process data.
  • Proficient in attention to detail in checking data and evidencing a high degree of accuracy.
  • Knowledge and experience of using systems effectively for the collection and analysis of data.
  • Awareness of how to utilise IT to establish effective ways to monitor progress and evaluate information.
  • Ability to prioritise own workload and meet deadlines.

Working Arrangements:

The role requires the post holder to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

About Us:

Essex County Council is a Disability Confident Leader and is committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We are also committed to interview all veterans and care leavers who meet the minimum requirements of the role for which they are applying.

What We Offer:

Essex County Council offers a range of benefits, including a competitive salary, a comprehensive pension scheme, and a range of employee benefits. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive.