Service Delivery Assistant

7 hours ago

Westbury, Wiltshire, United Kingdom Great Western Railway (GWR) Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our train stations.

Key Responsibilities
  • Provide outstanding customer service and assistance to passengers
  • Ensure safe and timely train dispatch
  • Provide helpful information and assistance to customers
  • Prioritize the safety of customers, colleagues, and visitors
  • Keep the station clean and secure
  • Collaborate with teams to provide real-time information during disruptions
  • Enhance customer security through your strong visibility within the station
What We're Looking For
  • Strong team player, able to work independently
  • Excellent communication and basic numeracy skills
  • Computer literate and comfortable using apps
Working Pattern

You will need to be able to work shifts including weekends and bank holidays. You will need to be available to work from 05:30 – 00:45 Monday – Sunday. Working a roster that averages 35 hours over 6 weeks. Your starting and finishing times may be at times when public transport is not available, so you must be able to get to and from the station without relying on this.

Additional Information

This is a talent pool vacancy aimed at filling both current and upcoming opportunities. Interviews for shortlisted candidates are tentatively scheduled for the week commencing 21 October 2024.

What to Expect
  • After submitting your application, you'll complete an online assessment (recommended on a laptop/computer)
  • Shortlisted candidates will be invited for a competency-based interview
  • Successful applicants will need to pass a medical assessment, including a color vision test and drug and alcohol screening, as well as a Basic DBS check
  • Full training will be provided, including a 3-week training programme in Swindon
Perks & Benefits
  • Health & Wellbeing: Health Cash Plan, health screenings, EAP, gym discounts
  • Lifestyle: Costco membership, bike scheme, retail discounts
  • Financial: Pension, share-saving schemes, payroll giving
  • Travel: Free GWR Travel pass. Discounted Friends and Family tickets, Eurostar, and European rail travel

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

https://exceptionalindividuals.com/neurodiversity/

https://www.healthassured.org/blog/neurodiversity/

INGWR

Ready to take the next step in your career? Apply today and become a vital part of our team, helping us deliver excellence every day

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