Service Delivery Assistant

10 hours ago


Westbury, Wiltshire, United Kingdom Great Western Railway (GWR) Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Service Delivery Assistant. As a key member of our station team, you will play a vital role in ensuring the safe and efficient operation of our trains.

Key Responsibilities
  • Provide exceptional customer service and support to our passengers
  • Ensure the safe and timely dispatch of trains from the station
  • Provide helpful information and assistance to customers
  • Ensure the cleanliness and safety of the station environment
  • Liaise with other departments to ensure accurate and timely customer information
Requirements
  • Ability to work as part of a team or independently
  • Evidence of numerical ability
  • Strong verbal and written communication skills
  • Fully computer literate and able to use GWR operational Apps
Working Pattern

You will need to be able to work shifts including weekends and bank holidays. You will need to be available to work from 05:30 – 00:45 Monday – Sunday. Working a roster that averages 35 hours over 6 weeks.

About Us

Great Western Railway (GWR) is a leading rail operator in the UK, committed to providing a safe and reliable service to our customers. We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive for all.



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