Customer Service Manager

1 week ago


Westbury, Wiltshire, United Kingdom Pertemps Network Group Full time £35,000
Job Description

Pertemps Network Group is seeking a highly skilled and experienced Customer Service Manager to join our team.

About the Role

  • Lead and motivate a team of client service advisors and internal sales staff, fostering a collaborative and supportive work environment.
  • Act as the primary point of contact for key clients, building strong relationships and ensuring exceptional customer satisfaction.
  • Oversee daily operations, ensuring the timely and accurate processing of orders and delivery of high-quality services.
  • Collaborate with other departments to ensure seamless service delivery and identify opportunities for growth and improvement.
  • Develop and implement strategies to optimize team performance and sales outcomes.

Requirements

  • Proven experience in a client service or internal sales management role, preferably within the printing or packaging industry.
  • Strong leadership skills with the ability to inspire and guide a team.
  • Excellent communication and interpersonal abilities.
  • Proficiency in CRM software and MS Office Suite.
  • Exceptional problem-solving skills and a customer-centric approach.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.


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