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Conductor - Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused Conductor to join our team at Great Western Railway. As a Conductor, you will play a critical role in delivering a world-class customer experience and ensuring the safe operation of our trains.
Key Responsibilities- Provide exceptional customer service and ensure a safe and pleasant journey for all passengers.
- Manage the safety and operational activities of the train, including checking and selling tickets.
- Work collaboratively with colleagues from Revenue Protection and other departments to ensure a seamless customer experience.
- Adapt to new situations and challenges, demonstrating a proactive and flexible approach to work.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Experience of front-line customer service, with a proven track record of delivering high-quality service.
- Ability to work independently and as part of a team, with a strong focus on safety and customer satisfaction.
- Flexibility to work a variety of shifts, including weekends and bank holidays.
As a Conductor at Great Western Railway, you will enjoy a range of benefits, including:
- A competitive salary, with the potential to earn up to £40,000 per year.
- A comprehensive training program, including on-the-job training and ongoing development opportunities.
- A range of benefits, including free rail travel, a defined benefit pension scheme, and access to an employee assistance program.
Great Western Railway is a leading transportation company, committed to delivering a world-class customer experience and ensuring the safe operation of our trains. We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.
