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Service Delivery Assistant

2 months ago

Westbury, Wiltshire, United Kingdom Great Western Railway (GWR) Full time
About the Role

We are seeking a highly motivated and customer-focused Service Delivery Assistant to join our team at Great Western Railway (GWR). As a key member of our station team, you will play a vital role in ensuring the safe and timely dispatch of our trains, providing exceptional customer service, and maintaining a clean and safe station environment.

Key Responsibilities
  • Provide high levels of customer service and be dedicated to customer needs.
  • Ensure the safe and punctual departure of trains from the station and follow correct dispatch procedures.
  • Provide helpful information and assistance to customers.
  • Ensure the safety of customers, colleagues, visitors, and contractors.
  • Ensure the cleanliness of the station, including toilets, waiting rooms, platforms, stairs, and subways.
  • Liaise with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption.
Requirements
  • Able to deliver extraordinary front-line customer service.
  • A self-starter with a can-do attitude.
  • Able to confidently make decisions.
  • Able to remain calm yet confident and customer-focused in a crisis.
  • Comfortable working within strict procedures.
Working Pattern

You will need to be able to work shifts, including weekends and bank holidays. You will need to be available to work from 05:30 – 00:45 Monday – Sunday, with a roster that averages 35 hours over 6 weeks.

Additional Information

This is a predictive advert to create a pool of suitable candidates who can be appointed, pending the vacancy approval. Applicants who are successfully shortlisted will be expected to undertake an online ability test and competency-based interview. The successful candidate will be required to meet the medical standards for this role, including colour vision and hearing tests. A Basic DBS is also required.

We value our differences and maintain a zero-tolerance approach to any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.