Guest Experience Specialist

2 weeks ago


Brighton, Brighton and Hove, United Kingdom Mitchells & Butlers Leisure Retail Limited Full time
Job Title: Guest Experience Specialist - Nights

Estimated Salary: £21,500 per annum

About the Role:

We are looking for a highly motivated and experienced Guest Experience Specialist to join our night shift team. As a key member of our front-of-house team, you will be responsible for providing an exceptional experience for our guests, ensuring their stay is comfortable and enjoyable.

Your role will involve greeting guests upon arrival, answering telephone enquiries, and dealing with any guest complaints or issues that may arise during the night.

Key Responsibilities:
  • Provide exceptional customer service and ensure a warm welcome for all guests.
  • Handle guest queries and complaints in a professional and courteous manner.
  • Maintain a safe and secure environment throughout the property.
  • Participate in fire drills and evacuation procedures as required.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career progression and development.
  • Free shares and pension scheme.
  • 28 days annual leave and high-street shopping discounts.


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