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Customer Service Operations Manager
2 months ago
About the Role
Central Parking is seeking a highly skilled Customer Service Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth delivery of our customer service operations.
Key Responsibilities
- Assist the Customer Service Manager in ensuring the effective management of customer service operations, including the deployment of staff and resources.
- Conduct disciplinary and grievance procedures in accordance with company policy and procedure.
- Manage resources, including staff, to ensure the effective delivery of customer service operations.
- Monitor and report on key performance indicators, identifying trends and implementing remedial action as necessary.
- Develop, coach, and monitor the supervisory team in relation to cost control, supervisory skills, health and safety, and environmental issues.
- Set objectives, conduct appraisals, and identify training needs for operational staff.
- Monitor and manage staff absence and lateness.
- Monitor and manage budget and contract spend in relation to uniforms, stationery, and other supplies.
Requirements
- Minimum 36 months management experience gained within the last 3 years at Team Manager or equivalent level, managing a team of supervisors or equivalent grade or above.
- Strong people management skills, including coaching, training, and recruiting skills.
- Experience of monitoring KPIs and preparing reports.
- Experience of dealing with disciplinary issues, with a good understanding of policy and procedure.
What We Offer
- A competitive salary of £28,000-£30,000 per annum, depending on experience.
- A comprehensive pension scheme.
- 28 days annual leave, including 8 bank holidays.
- Training and promotion opportunities.
- An employee discount scheme.
