Operations Service Manager
6 days ago
About the Role
We are seeking an exceptional Operations Service Manager to join our team at PA Consulting. This is an exciting opportunity for a seasoned manager to lead the management of a successful operational service in Hampshire and Kingston.
Key Responsibilities
- Oversee the management of a successful operational service, including managing referrals, coordinating partner organisations, and driving continuous improvement.
- Manage a joint Hampshire and Kingston service delivery team, including two roles seconded from Hampshire County Council.
- Proactively identify potential risks and develop mitigation plans to address issues related to privacy, security, and usability.
- Collaborate with the Argenti Finance and Performance Manager to ensure the accuracy of all detailed service performance reports.
- Conduct data analysis to identify trends, areas for improvement, and the impact of interventions or changes in the service.
- Lead operational engagement with service user groups.
- Direct the delivery of the Quality Assurance Programme, ensuring it meets and exceeds contractual and regulatory standards.
- Manage assigned projects from initiation to completion, ensuring they align with strategic objectives.
Requirements
- A seasoned manager with experience in managing care technology, social care, and health services.
- Proven managerial experience with the ability to inspire others and work effectively in a complex team with diverse stakeholders.
- A passion for working in Adult Social Care and supporting people to live better lives.
- A good understanding of the outcomes of care technology.
- Excellent communication skills, with the ability to engage independently with clients and produce high-quality reports and documents.
- Strong organisational skills, with a focus on project management and attention to detail.
About PA Consulting
PA Consulting is an innovation and transformation consultancy that helps businesses, governments, and organisations across the world solve complex problems and improve their performance. We have over 4,000 specialists in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.
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