Operations Service Manager
3 weeks ago
PA Consulting is a global innovation and transformation consultancy that helps clients adapt and transform in a rapidly changing world. We believe in the power of ingenuity to build a positive human future.
Job DescriptionWe are seeking an exceptional Operations Service Manager to join our PA Consulting-led Argenti care technology partnership. This role presents an excellent opportunity for a seasoned manager driven to think outside the box and innovate in care technology.
Key Responsibilities- Oversee the management of a successful operational service in Hampshire and Kingston, including managing referrals, coordinating partner organisations, and driving continuous improvement.
- Manage the joint Hampshire and Kingston service delivery team, including two roles seconded from Hampshire County Council.
- Proactively identify potential risks and develop mitigation plans to address issues related to privacy, security, and usability.
- Collaborate with the Argenti Finance and Performance Manager to ensure the accuracy of all detailed service performance reports.
- Conduct data analysis to identify trends, areas for improvement, and the impact of interventions or changes in the service.
- Lead operational engagement with service user groups.
- Direct the delivery of the Quality Assurance Programme, ensuring it meets and exceeds contractual and regulatory standards.
- Manage assigned projects from initiation to completion, ensuring they align with strategic objectives.
- A seasoned manager with experience in managing care technology, social care, and health services.
- Proven managerial experience with the ability to inspire others and work effectively in a complex team with diverse stakeholders.
- A passion for working in Adult Social Care and supporting people to live better lives.
- A good understanding of the outcomes of care technology.
- Excellent communication skills, with the ability to engage independently with clients and produce high-quality reports and documents.
- Strong organisational skills, with a focus on project management and attention to detail.
We offer a range of benefits, including private healthcare, 25 days annual leave, a generous company pension scheme, and the opportunity to get involved with community and charity-based initiatives.
We recruit, retain, reward, and develop our people based solely on their abilities and contributions, without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity, or other human difference.
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