Operations Service Manager
4 weeks ago
About the Role
We are seeking an exceptional Operations Service Manager to join our PA Consulting-led Argenti care technology partnership. This role presents an excellent opportunity for a seasoned manager driven to think outside the box and innovate in care technology.
Key Responsibilities
- Oversee the management of a successful operational service in Hampshire and Kingston, including managing referrals for the service, managing and coordinating partner organisations, driving continuous improvement through the service, and meeting operational KPIs.
- Manage the joint Hampshire and Kingston service delivery team, including two roles seconded from Hampshire County Council.
- Proactively identify potential risks and develop mitigation plans to address issues related to privacy, security, and usability.
- Collaborate with the Argenti Finance and Performance Manager to ensure the accuracy of all detailed service performance reports for internal and client use.
- Conduct data analysis to identify trends, areas for improvement, and the impact of interventions or changes in the service.
- Lead operational engagement with service user groups.
- Direct the delivery of the Quality Assurance Programme, ensuring it meets and exceeds the contractual and regulatory standards.
- Manage assigned projects from initiation to completion and ensuring they align with strategic objectives.
- Lead the team on our work to review cases and correspond with service user groups.
- Work closely with both the Development & Engagement Manager and Transformation Manager to support the continuous progression and development of an innovative approach to care technology across both services.
Requirements
- A seasoned manager with experience in managing care technology, social care, and health services.
- Proven managerial experience with the ability to inspire others and work effectively in a complex team with diverse stakeholders.
- A passion for working in Adult Social Care and supporting people to live better lives.
- A good understanding of the outcomes of care technology.
- Excellent communication skills, with the ability to engage independently with clients and produce high-quality and well-structured reports and documents.
- Strong organisational skills, with a focus on project management and attention to detail.
- Located in, or happy to commute to Winchester once or twice a week, with occasional travel to Kingston (Southwest London).
- Have an excellent understanding of social care users and their needs.
About PA Consulting
We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life.
Find out more about Life at PA .
We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:
- Health and lifestyle perks accompanying private healthcare for you and your family.
- 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days.
- Generous company pension scheme.
- Opportunity to get involved with community and charity-based initiatives.
- Annual performance-based bonus.
- PA share ownership.
- Tax efficient benefits (cycle to work, give as you earn).
We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups.
Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
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