IT Service Delivery Manager

18 hours ago


Edinburgh, Edinburgh, United Kingdom Workflo Solutions ® Full time £37,000 - £42,000

We are Workflo Solutions, a managed service provider seeking an experienced professional to oversee our IT support operations. As Service Delivery Manager, you will be responsible for managing the day-to-day activities of our technical teams, ensuring high client satisfaction and operational efficiency.

About the Role:
  • This is a critical position that requires strong leadership and management skills, as well as a deep understanding of IT support processes and technology solutions.
  • You will be responsible for overseeing the helpdesk operation, reducing ticket backlogs, and improving response/resolution times.
  • You will also establish and monitor Key Performance Indicators (KPIs) to track and improve staff performance, client satisfaction, and operational efficiency.

The ideal candidate will have proven experience in a service delivery or technical operations role, preferably within a Managed Service Provider (MSP) environment. They should also possess strong communication and interpersonal skills, as well as the ability to develop and refine operational processes.

We offer a competitive salary range of £60,000 - £80,000 per annum, along with a comprehensive benefits package including career development opportunities, company pension scheme, employee discounts, gym membership, on-site parking, and private medical insurance.



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