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Client Services Liaison

1 month ago

Liverpool, Liverpool, United Kingdom Alfred H Knight Full time

About Alfred H Knight

Alfred H Knight is a family-owned business with a global network of offices and laboratories. We provide independent inspection, analysis, and consultancy services to the metals and minerals and solid fuels industries.

Job Summary

We are seeking a Client Services Coordinator to join our team in Liverpool, UK. The successful candidate will be responsible for providing excellent customer service to our clients and overseas offices, verbally and electronically.

Key Responsibilities

  • Provide professional and accurate communication with clients and colleagues
  • Handle client inquiries and resolve issues in a timely and efficient manner
  • Develop and maintain strong client relationships
  • Work collaboratively with the operations team to achieve business objectives
  • Identify and solve problems, and prioritize tasks effectively

Requirements

  • Good client liaison skills and ability to develop sound client relationships
  • Excellent interpersonal skills and ability to communicate professionally at all levels
  • Team player with dignity and respect for colleagues
  • Good understanding of quality of service and appreciation of factors involved in delivering a quality service
  • Excellent organization and attention to detail
  • Proactive approach and ability to work from own initiative
  • IT literate and competent with Microsoft Office packages

Benefits

We offer an excellent opportunity with a salary and benefits package to match, including pension, life assurance, and an employee assistance program.