Tenant Liaison Officer

2 weeks ago


Liverpool, Liverpool, United Kingdom Fawkes and Reece Full time
Tenant Liaison Officer Opportunity

We are seeking a skilled Tenant Liaison Officer to join our client, a well-established Social Housing Contractor, on a fixed-term contract. As a key member of the team, you will develop positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

Key Responsibilities:
  • Conduct pre-entry visits and company inductions to ensure a smooth transition for residents.
  • Collect tenancy agreement/approval forms and maintain accurate records.
  • Visit residents in their homes to advise them on upcoming works and provide support as needed.
  • Act as the primary point of contact for residents, addressing any concerns or queries they may have.
  • Establish and maintain relationships with neighbourhood housing associations to ensure effective communication and collaboration.
  • Visit empty houses being refurbished to advise potential tenants on completion dates and provide information on the works being carried out.
  • Attend and chair tenant forum meetings to keep residents informed about upcoming works and address any concerns.
  • Monitor customer complaints and resolve any potential issues in a timely and professional manner.
  • Track customer satisfaction to ensure high standards are maintained.
Requirements:
  • A strong background in face-to-face customer service, preferably in the Housing or Construction sectors.
  • A full driving licence is essential for this role.
  • A current CSCS Card is desirable but not essential.

If you are a motivated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply for this exciting opportunity. Please submit your CV to Stephanie at Fawkes & Reece using the link below or contact us for more information.



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