Tenant Liaison Officer

4 weeks ago


Liverpool, Liverpool, United Kingdom Fawkes and Reece Full time

We are seeking a skilled Tenant Liaison Officer to join our team at Fawkes & Reece. As a key member of our social housing contractor, you will develop positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes.

Your responsibilities will include:

  • Pre-entry visits and company inductions
  • Collecting tenancy agreements and approval forms
  • Visiting tenants in their homes to advise them on works being carried out
  • Acting as the main point of contact and resolving tenant queries
  • Establishing working relations with neighbourhood housing associations
  • Visiting empty houses to advise potential tenants on completion dates
  • Attending and chairing tenant forum meetings
  • Monitoring customer complaints and resolving issues
  • Monitoring customer satisfaction

To succeed in this role, you must have a strong and stable career in face-to-face customer service, ideally within the housing or construction sectors. A full driving licence and current CSCS Card are also essential.



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