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Front of House Ambassador

1 month ago

Colchester, Essex, United Kingdom Bannatyne Full time
Job Title: Front of House Assistant

Are you passionate about delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests? We're looking for a Front of House Assistant to join our team at Bannatyne, a leader in the health and wellness industry.

Key Responsibilities:
  • Greet and welcome guests with a friendly and professional demeanor.
  • Manage spa bookings and appointments, ensuring a smooth scheduling process.
  • Process payments and manage the reception area efficiently.
  • Assist with the promotion of spa services, special offers, and retail products.
  • Ensure the reception area is clean, tidy, and inviting at all times.
  • Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
Requirements:
  • Strong interpersonal and communications skills and a customer-focused attitude.
  • A genuine passion for health, wellness, and customer service.
  • Excellent organizational skills and multitasking abilities.
  • The ability to establish rapport, build trust, and demonstrate credibility.
What We Offer:
  • A competitive rate of pay.
  • A flexible schedule, including weekends and holidays.
  • 28 days annual leave, increasing with tenure.
  • Free gym membership and discounted spa treatments.
  • Complimentary lunch or breakfast.

We're looking for someone who is passionate about delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests. If you're a team player with excellent communication skills and a passion for health and wellness, we'd love to hear from you.