Front of House Operations Manager

5 days ago

Colchester, Essex, United Kingdom Bannatyne Health Club Full time
Job Title : Front of House Supervisor

Hours : 40 Rate of Pay : 12.00 ph Location : Colchester

Bannatyne Health Club is a leading provider of fitness and wellness experiences across the UK. We are seeking a dynamic and enthusiastic Front of House Supervisor to join our team and deliver exceptional service to our members and guests.

Our Perks

  • B-Fed - complimentary lunch or breakfast
  • Flexible schedule
  • 28 days annual leave increases with tenure
  • Free gym membership
  • Complimentary gym membership for another person (after 2 years service)
  • Discounted Spa Treatments - 30%
  • Discounted Spa Goods - 20%
  • ELEMIS Products - 20%
  • Discounted Meals and Beverages - 50%
  • Career & Personal Development training
  • Mental Health, Well-Being and EAP Services
  • Length of Service Awards
  • Staff Awards and Bonuses
  • Discounted entertainment and shopping

About the Role

  1. Lead, train and motivate the front of house team to provide outstanding customer service.
  2. Perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club.
  3. Assist with crisis management.
  4. Manage staff schedules, ensuring adequate coverage at all times.
  5. Ensure that all members and guests are greeted warmly and assisted promptly.
  6. Handle customer inquiries, concerns, and complaints efficiently and professionally.
  7. Promote a welcoming environment and ensure the front of house area is always clean and organised.
  8. Oversee the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
  9. Monitor and manage front of house supplies and inventory with revenue targets.
  10. Ensure compliance with health and safety regulations and company policies.
  11. Develop and implement strategies to enhance member engagement and satisfaction.
  12. Organise and participate in member events and activities to foster a sense of community.
  13. Promote club programs, services, and events to members and guests.

Requirements

  • Previous experience in a supervisory or managerial role within customer service or hospitality environment.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Exceptional customer service skills with a focus on creating positive experiences.
  • Good organisational and multitasking abilities.
  • The ability to establish rapport, build trust and demonstrate credibility.
  • BASIC financial acumen and experience with budgeting and reporting.
  • Ability to work flexible hours, including weekends and holidays.

Desirable Qualifications

  • Proficient in using computer systems and software including CRM Systems.

Why Bannatyne

We are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Supervisor, you will have the opportunity to assist in leading a dedicated team, provide exceptional service, and contribute to the overall success of our club.

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