Front House Team Lead

4 weeks ago


Colchester, Essex, United Kingdom Pret - Essex AREA Full time

Front of House Leader Role

£12.90 an hour

We are seeking a skilled Front of House Leader to ensure our customers have an exceptional experience in our shops. This role involves supporting, training, and coaching our teams to deliver outstanding customer service.

As a Front of House Leader, you will be responsible for the smooth running of the shift, taking ownership to guarantee the success of our stores alongside our Managers. You will be the eyes and ears for the front of house operations, ensuring that every customer interaction is positive and memorable.

You will also gain relevant skills and knowledge that can lead to management opportunities, supported by our Training Academy.

Key responsibilities include:

  • Leading a team of retail staff to deliver exceptional customer service
  • Supporting and training team members to achieve their full potential
  • Ensuring the smooth running of the shop, including managing stock, rotas, and customer flow
  • Collaborating with our Managers to achieve business objectives

We offer:

  • Competitive hourly rate of £12.90 (inclusive of weekly mystery shopper bonus)
  • Free food when working, and a 50% discount when not
  • Outstanding training and development opportunities
  • Earn an extra £5 when starting work between 3am and 5am
  • Earn up to £200 cash when successfully referring a friend

For more information about the role and our benefits, please visit our website.

Pret - Essex Area is a family business that values its people and provides opportunities for growth and development. We believe in feeling like a family and playing as a team.

Our mission is to create joy for millions of customers through food and coffee. We are committed to investing in our people and providing them with the skills and knowledge they need to succeed.


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