Customer Support Specialist

4 days ago


Milton Keynes, Milton Keynes, United Kingdom JAC Recruitment (UK) Ltd. Full time

Job Title: Customer Support Specialist

About the Role:

We are seeking a highly skilled and motivated Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to customers via phone, email, and in-person visits.

Key Responsibilities:

  • Provide exceptional customer service, resolving issues in a timely and professional manner
  • Troubleshoot and diagnose technical problems with products and equipment
  • Collaborate with internal teams to ensure seamless customer experience
  • Analyze customer feedback and suggest improvements to processes and procedures

Requirements:

  • 1-2 years of experience in customer-facing role or similar field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Familiarity with product operation and maintenance a plus

Benefits:

  • A competitive salary range of £28-30K + bonus
  • 20 days annual leave, increasing by 1 day each year up to 30 days
  • Private health insurance and critical illness cover
  • Pension contribution scheme

Working Hours: 9 am – 5 pm at the office



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