Technical Support Specialist for Cyber Security
1 week ago
We are seeking a highly motivated Technical Support Specialist to join our team at Exclusive Networks in Alton, Hampshire. As a Technical Support Specialist, you will provide exceptional customer service and technical support for our portfolio of network security products.
About the RoleThis is an exciting opportunity to develop your career in Cyber Security with a structured 2-year course. As a Technical Support Specialist, you will work closely with our clients to resolve technical problems and cases related to security products or escalate to 2nd line engineers as appropriate.
- You will respond to technical problems logged by customers via both telephone and email.
- You will resolve technical problems and cases related to security products or escalate to 2nd line engineers as appropriate.
- You will create customer technical environments in our lab and recreate problems.
- You will clearly and concisely input and manage support work, in our case system.
- You will manage the hardware replacement process, working to strict deadlines.
- You will become certified and maintain certification on our security products (primarily firewalls) through our in-house training courses and self-learning.
To be successful in this role, you will need:
- Previous 1st Line Engineer experience (1 year+)
- Networking related certification (CCNA, CompTIA, N+, etc.) or IT/ Cyber Security related degree
- Strong customer service skills and excellent written and verbal communication
- The ability to work as part of a team and proactively manage workload to meet deadlines
- A keen interest in continues development and be proactive in gaining and maintaining certifications
We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience, plus benefits including a comprehensive training program, opportunities for professional development, and a positive and supportive work environment.
About UsExclusive Networks is a leading provider of cyber security solutions and services. We are proud to be an Equal Opportunity Employer and are committed to diversity and inclusion in the workplace. We believe that our employees are our greatest asset and are dedicated to providing them with the resources and support they need to succeed.
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