Technical IT Solutions Provider

1 week ago


Alton, Hampshire, United Kingdom Prismatic Ltd Full time
Technical IT Solutions Provider

Prismatic Ltd is seeking a Technical IT Solutions Provider to join our team at our main site in Alton. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our IT systems and infrastructure.

This is an exciting opportunity to work on cutting-edge technologies, such as the high-altitude PHASA-35, and contribute to the success of our aerospace projects. Our company adheres to high operational standards, ensuring that all our employees have the necessary skills and expertise to excel in their roles.

You will work closely with our cross-functional teams to deliver IT solutions that meet the needs of our customers and stakeholders. Your primary responsibilities will include providing first and second-line technical support, maintaining hardware and software systems, and ensuring smooth IT operations within a fast-paced environment.

Key Responsibilities:
  • Technical Support and Problem Solving: Provide first and second-line support for hardware, software, and network issues, working independently to diagnose and resolve problems, and escalating complex issues when necessary.
  • System and Network Maintenance: Install, configure, and maintain end-user computers, server infrastructure, printers, and peripherals. Support the monitoring and maintenance of LAN and Wi-Fi networks to ensure consistent connectivity and security.
  • Security and Compliance: Adhere to IT security protocols, manage data backups, and ensure compliance with company policies and cybersecurity best practices.
  • Software and Asset Management: Install and update business software, manage asset inventory, configure devices for deployment, facilitate replacements, and handle user migrations.
  • User Support and Training: Assist new starters with IT setup, communicate IT policies, manage user access, and provide guidance on systems and software use, including audiovisual support for meetings.
  • Documentation and Vendor Coordination: Maintain accurate records of hardware inventory, software licenses, and IT activities.
Qualifications and Skills:
  • Education: Minimum Level 3 qualification in IT, Computer Science, or related field.
  • Experience: At least 2 years in IT support or related roles.
  • Technical Proficiency: Strong knowledge of Windows operating systems (Windows 10) and Microsoft Office Suite, Linux-based system knowledge beneficial.
  • Certifications (Optional): ITIL Foundation, CompTIA A+, Network+, or similar.

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience, plus a 10% pension contribution from the company. Interviews are conducted virtually or at Alton. If you are a skilled and motivated IT professional looking for a challenging role, please submit your application.



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