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Store Operations Manager

2 months ago


Poole, Poole, United Kingdom Virgin Media O2 Full time

About the Role:

We are seeking an experienced Store Operations Manager to join our team at Virgin Media O2. As an Assistant Store Manager, you will play a key role in driving retail excellence and delivering exceptional customer experiences.

Key Responsibilities:

  • Lead and develop a high-performing team of retail staff to achieve sales targets and provide excellent customer service.
  • Implement and maintain high standards of store operations, including visual merchandising, stock management, and cash handling.
  • Develop and maintain strong relationships with customers, colleagues, and stakeholders to drive business growth and improve customer satisfaction.
  • Collaborate with the store management team to achieve business objectives and implement company-wide initiatives.
  • Monitor and analyze sales data, customer feedback, and other metrics to inform business decisions and drive continuous improvement.

Requirements:

  • Proven experience in a retail or customer-facing role, with a strong track record of delivering sales targets and improving customer satisfaction.
  • Excellent leadership and communication skills, with the ability to motivate and develop a high-performing team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Strong knowledge of retail operations, including visual merchandising, stock management, and cash handling.

What We Offer:

  • A competitive salary and benefits package, including a bonus scheme and opportunities for career development.
  • A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
  • The opportunity to work with a leading brand in the telecommunications industry, with a strong commitment to customer satisfaction and business growth.