Hotel Reservation Expert

1 week ago


London, Greater London, United Kingdom The Landmark London Full time

Overview

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The Landmark London seeks a skilled Reservations Agent to provide exceptional service to our guests. We are committed to delivering memorable experiences and exceeding expectations.

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Salary and Benefits

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We offer a competitive salary of £26,780 per year, plus service charge, as well as a range of benefits including pension with company contributions, 50% discount on restaurants and spa treatments, and comprehensive training programs.

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About the Role

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This is a permanent position requiring a shift rota, with the successful candidate working 40 hours per week. As a Reservations Agent, you will be responsible for making or amending reservations, building relationships with clients, and maximizing conversion of bookings.

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What We Offer

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We value our employees and offer a supportive work environment, professional development opportunities, and recognition schemes. If you are passionate about providing excellent customer service and have strong communication skills, we encourage you to apply.

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Requirements

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To succeed in this role, you will need to be familiar with all room types, dining options, spa treatments, and hotel facilities to positively sell their benefits. You must also be able to work effectively as part of a team and maintain accurate records.



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