Case Management Support Specialist
5 days ago
We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Health and Care Management Ltd. As a key member of our rehabilitation services team, you will provide administrative support to our Case Managers and Operations Managers, ensuring the smooth delivery of non-clinical services to our customers and clients.
Key Responsibilities:
- Provide administrative support to Case Managers and Operations Managers, including data entry, report production, and correspondence.
- Assist with travel arrangements and transport to/from meetings and visits.
- Support the production of professional reports, referral letters, and general correspondence.
- Ensure that clients' files are charged and invoiced appropriately in line with agreed working practices and contractual customer agreements.
- Work in line with agreed service standards, KPIs, and timescales in delivering full administrative services, including answering calls, printing, copying, and dealing with incoming and outgoing post and faxes.
- Work proactively and independently to manage own task list within agreed timeframes.
- Regular and proficient use of the Case Management System (CMS) and MS Office software.
Essential Skills:
· A caring and empathetic individual
· Excellent administrative skills
· Proficient keyboard and computer skills
· Ability to work quickly and accurately
· Excellent written and verbal communication skills
· A willingness to go 'above and beyond' for the customer and client.
· Accuracy in case noting, data entry, and message taking.
· Excellent attention to detail
· Ability to work calmly under pressure.
· Ability to adapt and a willingness to learn.
About Our CompanyHealth and Care Management Ltd is a leading service provider in the rehabilitation and case management arena. We provide services to the insurance, corporate, and legal sectors, assisting injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services.
BenefitsWe offer a range of benefits to our employees, including:
- 25 days annual leave
- Your birthday off
- 6% company pension contribution
- Bike to Work Scheme
- Medicash Health plan
- Enhanced Maternity/Paternity/Adoption and Shared Parental leave
- 2 voluntary days per year
- Long Service Awards
- Employee Wellbeing Seminars
- CPD opportunities
- Professional memberships paid for (role dependent)
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