Senior Night Operations Manager
1 week ago
Job Title: Night Hotel Manager
Location: The Address Glasgow
Overview: As a Senior Night Manager, you will be responsible for overseeing all operations during the night shift within our hotel. You will ensure the safety and security of guests and staff, handle guest inquiries and concerns, and manage the overall functioning of the hotel during night time hours. This position requires strong leadership, communication, and problem-solving skills, as well as the ability to handle emergencies effectively.
Key Responsibilities:
• Greet and assist guests upon arrival during the night shift.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure exceptional guest satisfaction by maintaining high standards of service.
• Maintain a safe and secure environment for guests and staff throughout the night.
• Implement and enforce hotel policies and procedures.
• Oversee all hotel operations during the night shift, including front desk, housekeeping, and maintenance.
• Ensure smooth check-in and check-out processes for guests.
• Conduct regular inspections of the property to identify any maintenance or cleanliness issues.
• Supervise and support night shift staff.
• Schedule and assign tasks effectively to ensure adequate coverage and efficient operations.
• Complete nightly reports and paperwork accurately and thoroughly.
• Monitor and manage inventory levels of supplies, such as toiletries and cleaning materials.
• Communicate effectively with daytime management regarding any issues or developments during the night shift.
Requirements:
• Previous experience in hotel management or hospitality, preferably in a supervisory or managerial role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication, interpersonal skills, problem-solving and decision-making.
• Flexibility to work overnight shifts, including weekends and bank holidays.
• Knowledge of hotel operations, safety protocols, and emergency procedures.
• Familiarity with HotSoft software system is a plus.
About Us:
We are a leading hotel management company dedicated to providing exceptional service and experiences to our guests. We are seeking a highly skilled and motivated individual to join our team as a Senior Night Manager.
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