Complaints Resolution Specialist
4 days ago
We are seeking a highly skilled Complaints Resolution Specialist to join our team at Housing Quality Network.
This is a hybrid role with a minimum of two days per week at our Head Office in Gloucester.
The estimated salary for this position is £35,000 - £40,000 per annum, depending on experience.
Job Responsibilities:- Manage, coordinate, and deliver informal and formal complaints, in line with company policy and industry standards.
- Ensure effective complaint resolution, considering diversity, equity, and inclusion policies and vulnerabilities.
- Align with regulatory guidance and our organization's cultural approach and expected timescales.
- A proven track record of delivering high-quality work within tight deadlines.
- Excellent planning and organizational skills.
- Knowledge of corporate governance work or social housing regulation and compliance.
- Experience of coordinating or supporting customer complaints.
- Completed a complaint handling course.
- Cycle to work scheme (salary sacrifice scheme)
- Employee Assistance Programme
- Occupational Health referrals (where needed)
- Annual leave buying and selling scheme
- Cash back Medical Scheme
- Benefits Portal
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