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Administrative Support Specialist

1 month ago

Gloucester, Gloucestershire, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time
Job Description

The role of Administrative Support Specialist within the Musculoskeletal Advanced Practitioner Service (MSKAPS) involves providing comprehensive administration and support to meet the needs of patients, service users, and visitors.

Key responsibilities include:

  • Supporting the delivery of a comprehensive administration function to ensure smooth operations.
  • Providing initial support to those who contact the department with enquiries over the telephone.
  • Making appointments for new and follow-up patients attending MSKAPS assessment clinics using SystmOne and IT systems.
  • Dealing with telephone enquiries, taking accurate messages, booking and cancellation of appointments, and informing staff as appropriate.
  • Accurately inputting data on computer systems.
  • Providing general clerical support to clinicians in the MSKAPS Service.
  • Liaising with General Practitioners, healthcare professionals, and other departments as necessary.
  • Handling patient telephone complaints calmly and reporting to the Clinical Lead as required.

Estimated Salary: £24,458 - £30,702 per annum