IT Support Specialist for Growth and Innovation

1 month ago


Gloucester, Gloucestershire, United Kingdom In Technology Group Full time

We are seeking a highly skilled IT Support Specialist to join our team at In Technology Group Ltd. This permanent role offers a competitive salary of £40,000 and the flexibility of hybrid working, allowing for a balance between office collaboration and remote efficiency.



As an IT Support Specialist, you will be responsible for diagnosing and resolving complex second-line issues effectively, providing exceptional support across various platforms, and collaborating with team members on escalation matters when necessary.



Key Responsibilities:


  • Diagnose and resolve complex second-line issues, including Microsoft, systems, infrastructure, and security-related problems.
  • Provide top-notch support across multiple platforms, ensuring seamless operations for our clients.
  • Collaborate with team members to escalate matters when required, ensuring prompt resolution and high-quality service delivery.


Essential Criteria:


  • You must hold a valid driving license due to travel requirements associated with this position.


Desired Skills and Experience:


  • Technical Acumen: Bring substantial experience supporting Windows OS, Active Directory, and Office 365, ensuring smooth operations for clients at all times.
  • Communication Proficiency: Utilize clear communication channels both internally and externally, ensuring transparency throughout issue resolution processes.
  • Problem-Solving Prowess: Demonstrate strong analytical skills required for troubleshooting network systems or software malfunctions swiftly and meticulously, without compromising quality standards set forth by company protocols.


This opportunity stands out because it promises growth within an innovative environment where each day presents new challenges that fuel personal development while contributing significantly towards enhancing customer satisfaction levels through stellar tech support services rendered consistently over time.



If you have the skills and expertise we're looking for, we encourage you to apply today with an up-to-date CV.



We are acting as an Employment Agency in relation to this vacancy.



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