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Customer Success Manager, Healthcare Informatics
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Customer Success Manager, Healthcare Informatics
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Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Customer Success Manager, Healthcare InformaticsAs a Customer Success Manager at Philips, you will be the primary point of contact for our healthcare customers, ensuring their satisfaction and success with our products and services. This role requires a strong understanding of the healthcare industry, excellent communication skills, and the...
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Customer Success Manager, Healthcare Informatics
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Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Customer Success Manager, Healthcare InformaticsAs a Customer Success Manager at Philips, you will be the primary point of contact for our healthcare customers, ensuring their satisfaction and success with our products and services. This role requires a strong understanding of the healthcare industry, excellent communication skills, and the...
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Customer Success Manager, Healthcare Informatics
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Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Customer Success Manager, Healthcare InformaticsAs a Customer Success Manager at Philips, you will be the primary point of contact for our healthcare customers, ensuring their satisfaction and success with our products and services. This role requires a strong understanding of the healthcare industry, excellent communication skills, and the...
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Customer Success Manager, Healthcare Informatics
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Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Customer Success Manager, Healthcare InformaticsAs a Customer Success Manager at Philips, you will be the primary point of contact for our healthcare customers, ensuring their satisfaction and success with our products and services. This role requires a strong understanding of the healthcare industry, excellent communication skills, and the...
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Customer Success Manager, Healthcare Informatics
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Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Customer Success Manager, Healthcare InformaticsAs a Customer Success Manager at Philips, you will be the primary point of contact for our healthcare customers, ensuring their satisfaction and success with our products and services. This role requires a strong understanding of the healthcare industry, excellent communication skills, and the...
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Customer Success Manager, Healthcare Informatics
4 weeks ago
Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Customer Success Manager, Healthcare InformaticsAs a Customer Success Manager at Philips, you will be the primary point of contact for our healthcare customers, ensuring their satisfaction and success with our products and services. This role requires a strong understanding of the healthcare industry, excellent communication skills, and the...
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Customer Success Manager, Healthcare Informatics
4 weeks ago
Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Customer Success Manager, Healthcare InformaticsAs a Customer Success Manager at Philips, you will be the primary point of contact for our healthcare customers, ensuring their satisfaction and success with our products and services. This role requires a strong understanding of the healthcare industry, excellent communication skills, and the...
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Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Clinical Consultant Enterprise Radiology InformaticsJob Description:We are seeking a highly skilled Clinical Consultant to join our Enterprise Radiology Informatics team. As a key member of our team, you will be responsible for implementing EI/RI solutions, providing training and support to customers, and identifying and developing imaging...
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Farnborough, Hampshire, United Kingdom Philips Full timeJob Title: Clinical Consultant Enterprise Radiology InformaticsJob Description:We are seeking a skilled Clinical Consultant to join our Enterprise Radiology Informatics team. As a key member of our team, you will be responsible for implementing EI/RI solutions, providing training and support to customers, and identifying and developing imaging workflows in...
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Implementation Director
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Implementation Director
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Farnborough, Hampshire, United Kingdom Philips Iberica SAU Full timeJob TitleImplementation Director, Healthcare InformaticsJob DescriptionHealthcare Informatics Implementation Leader North EuropeAs a seasoned leader in the healthcare IT industry, you will be responsible for driving the implementation strategy for Philips Northern Europe Enterprise (EI) & Radiology Informatics (RI) Services & Solution Design (S&SD)...
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Implementation Director
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Farnborough, Hampshire, United Kingdom Philips Iberica SAU Full timeJob TitleImplementation Director, Healthcare InformaticsJob OverviewAs a seasoned leader in the healthcare informatics industry, we are seeking an experienced Implementation Director to lead our Northern Europe Enterprise (EI) & Radiology Informatics (RI) Services & Solution Design (S&SD) Implementation teams. The successful candidate will be responsible for...
Healthcare Informatics Project Manager
2 months ago
We are seeking a highly skilled Project Manager Radiology Informatics Specialist to join our team at Philips. As a key member of our Enterprise Diagnostic Informatics (EDI) Professional Services Team, you will be responsible for managing projects related to radiology informatics solutions.
Key Responsibilities- Gaining knowledge and familiarity with customers and their environments within the assigned geography, including project leaders, influencers, IT policies, and constraints.
- Understanding customer needs and Philips' solutions implemented using accepted project methodologies such as PRINCE2.
- Improving customer satisfaction as measured by the Net Promoter Score (NPS).
- Assisting in setting clear delivery expectations before customer order signature, in close liaison with the EDI sales consultant and Account management Teams.
- Providing and delivering clear project documentation in line with PRINCE2 / SOLID project methodology.
- Managing the customer acceptance process and assisting with the EDI revenue recognition process by providing tracking and feedback as required.
- Providing project management and leading a Project Team so that these expectations are met or exceeded.
- Closing and handing over the project to the Incident Support Services team so that regular maintenance operations can take place inside the agreed SLA.
- Providing timely communications to the customer about project status.
- Providing timely communications to the Philips management team about project status.
- Ensuring Projects are managed through the Philips Project Management tools and MS Office applications.
- Ensuring that customers have sufficient information to enable them to deal with Philips in an efficient and cost-effective manner.
- Collecting Voice of Customer (VoC) input.
You will be part of the EDI Professional Services Team, supporting the solutions installations deployed throughout the UK & Ireland, providing applications consultation and workflow expertise to customers. You will report into the Radiology Informatics Delivery Manager.
Requirements- Successful high-tech project management experience.
- Strong team player who will act on behalf of Philips in EDI projects.
- Superb project management skills, including ability to multi-task, using accepted project methodologies such as PRINCE2.
- Demonstrated acumen for understanding IT products and network environments.
- Excellent oral and written English-language skills.
- Excellent communication skills.
- Experience of the workflow within a radiology department would be a benefit.
- Experience of Hospital IT Projects, specifically RIS, PACS, VNA, Digital Pathology and Imaging Software would be an advantage.
- Clear driving license and willingness to travel extensively.
At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule, and access to regular local health & well-being focused activities.
This is in addition to:
- A competitive salary, annual bonus, and company car, or car allowance.
- Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday.
- Philips University is available to all employees for learning and development opportunities.
- 25 days holiday allowance from the beginning, plus bank holidays.
- Family-friendly policies which offer enhanced maternity and paternity schemes.
- The Philips Employee Shop which allows employees to buy Philips products at discounted prices.
- An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24/7 and is completely confidential.
We are a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
