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Customer Service Resolution Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Northampton Business Directory Full time

Job Title: Customer Service Resolution Specialist

Location: Milton Keynes, Hybrid

Salary: £27,000

Job Type: Temporary - 12 months

About the Role:

We are seeking a customer-focused individual to support and manage the investigation, resolution, and outcome of complaints. As a Customer Service Resolution Specialist, you will handle a wide range of complaint scenarios, company systems, and processes while ensuring compliance with relevant legislation.

Key Responsibilities:

  • Investigate written and verbal complaints cases
  • Judge cases to ensure fair and appropriate customer outcomes within relevant limits of authority
  • Evaluate customer circumstances, inconvenience, and distress to achieve an appropriate resolution from a wide range of options
  • Negotiate with internal departments to aid case resolution
  • Manage diagnostic and triage processes across multiple channels to effectively categorize, route, and prioritize cases
  • Manage cases by accurately reporting and logging all actions through company systems to support root cause analysis and reporting requirements

Requirements:

  • Experience of working in a complaint handling environment
  • Ability to demonstrate systematic thought processes and plan and manage own workload/delivery
  • Strong customer focus
  • Excellent oral and written communication skills
  • Good attention to detail
  • High level of emotional intelligence and resilience
  • Ability to cope under pressure and meet strict deadlines

What We Offer:

We are a dynamic company, and we offer a supportive and inclusive work environment. If you are interested in this role, please apply today, and we will be in touch to discuss further.