Customer Service Operations Coordinator

1 day ago


Redhill, Surrey, United Kingdom Inpolis Urbanism GmbH Full time

Job Title

We are seeking an enthusiastic and courteous individual to oversee the processing and management of orders, ensuring timely and efficient delivery.

The successful candidate will be responsible for packing and generating invoices for sales and demo products, maintaining accurate records throughout the process.

Key Responsibilities:

  • To coordinate shipping activities, including booking logistics and handling sales/demo product dispatch, to meet customer expectations.
  • Oversee facility-related tasks, such as health & safety, security, and fire alarm systems, to ensure a safe working environment.
  • Maintenance and update of systems with bundled product information and customer service updates, to provide seamless support to customers.

About the Role

This is an excellent opportunity for someone who enjoys working in a dynamic and supportive environment. The ideal candidate will have demonstrated self-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Requirements

  • Demonstrated experience with CRM systems, with a strong understanding of their capabilities and limitations.
  • Proficiency in MS office packages, including basic Excel skills, to maintain accurate records and reports.
  • Excellent telephone manner, with the ability to communicate effectively with customers and colleagues.
  • A high level of attention to detail, to ensure accuracy and precision in all aspects of the role.
  • Ability to multi-task, with a flexible approach to adapt to changing priorities and deadlines.

Salary: £28,000 per annum

Location: London, UK



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