Warrant and Revenue Lead

2 weeks ago


Nuneaton, Warwickshire, United Kingdom CV-Library Full time

CV-Library is seeking a Warrant and Revenue Lead to join its operations team. The successful candidate will be responsible for managing customer accounts, ensuring timely resolution, and maintaining accurate records.

Key responsibilities include:

  • Liaising with clients to resolve individual accounts correctly
  • Highlighting and recording any vulnerability found when dealing with an account
  • Dealing with voice mails left on the automated phone system and completing required actions within department SLAs
  • Updating payment reports received from our finance team to ensure account information remains accurate
  • Attending meetings as required and contributing input

Benefits of this role include:

  • A flexible working schedule can be offered (salary reflected)
  • 28 days holiday including bank holidays
  • Annual leave for each year worked up to 5 years
  • Christmas 'shut down' period
  • A birthday voucher every year

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