Schedule Coordination Specialist
2 weeks ago
Located in a picturesque town near Stratford upon Avon.
Company Overview
We are CV-Library, a leading job board seeking an experienced individual to oversee scheduling for all visit-related activity.
Job SummaryThis role involves managing scheduling processes, ensuring compliance with internal procedures, client requirements, SLAs, and company objectives. Additionally, the successful candidate will be responsible for scheduling and monitoring Rights of Entry Warrant applications and executions.
Key Responsibilities- Administer and contribute to the Agent recruitment process, including setup and maintenance on relevant systems.
- Maintain and action postcode allocation and transfers as necessary.
- Assist with the allocation of visits as required, undertaking proactive work to ensure timely completion within set timescales.
- Review unallocated visits daily and allocate to Agents, incorporating available work within the area.
- Complete Agent work reallocation as needed.
- Produce and distribute performance metrics as required.
- Create and issue new/replacement Agent ID cards and LOAs for clients as necessary.
- Manage and update a performance system for Agents.
- Place Engineer and Locksmith bookings according to relevant processes and requirements.
- Address and respond to queries related to Engineer and Locksmith bookings.
- Excellent IT skills with accurate keyboard proficiency.
- Exceptional interpersonal skills and ability to communicate effectively with diverse groups, both verbally and in writing.
- Capacity to work efficiently in a fast-paced environment with stringent deadlines.
- Self-motivated individual with a positive attitude.
- Ability to adapt positively to change.
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