Operations Executive, Pan EMEA Capital Markets Specialist

6 days ago

London, Greater London, United Kingdom JLL Full time

Empowering a Brighter Future

JLL is shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We're committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.

Key Responsibilities:

General Operations:

  • Support the implementation of operational business process improvements, focusing on sharing and promoting best practices, process standardization, continuous training, and adoption of effective tools and processes across EMEA Capital Markets.
  • Support the Operations Director – Pan EMEA Sectors in running Sector SMT meetings, coordinating agenda topics, and following up on actions to ensure progress and accountability.
  • Support the day-to-day operations of the Pan EMEA teams, following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Resource Management:

  • Support the Operations Director – Pan EMEA Sectors and COO – DA & EA to ensure the business has all the resources required to meet its targets, leveraging the wider JLL business where possible, including future-proofing JLL skillsets.
  • Manage the review and update of people data for the Pan EMEA teams, including mapping of CM population across EMEA for the respective sectors.
  • Collaborate with the team's business support to coordinate the process for joiner / leaver / mover within Pan EMEA teams and maintain the Pan EMEA team organizational charts.

Finance:

  • Support Pan EMEA Finance Business Partner on the existing monthly flash process to ensure all Pan EMEA teams' submissions are timely.
  • Provide information to team lead contacts to enable monthly process, including YTD revenue report and Capforce pipeline.
  • Work with Pan EMEA team leaders to ensure Capforce pipeline is reflective of deal movement in real-time, to enable / support EMEA Executive Committee reporting and business-wide pipeline management.
  • Support the operations of the Pipeline Management process for EMEA Capital Markets, working in partnership with EMEA Tech Business Partner, Pan EMEA Sectors Operations Director, and in-country Ops teams. A key component of the role will include sharing of best practices across different teams in EMEA.
  • Run integrity report to monitor Pan EMEA Capital Markets project set up and invoicing is accurate and timely and compliant with the JLL systems and processes.

Transformation:

  • Support the delivery of central projects involving Pan EMEA teams to drive alignment across the JLL business, for example: optimizing platform through improving ways of working and leveraging the resources available in the global JLL network.

Requirements:

  • Excellent communicator, proven ability to engage with senior stakeholders.
  • Intermediate level of Excel.
  • Strong working knowledge of Capforce CRM system.
  • SME on JLL EMEA C2B processes.
  • Collaborative, keen to learn new skills, and has the confidence of staff in a collaborative manner.
  • Exemplary interpersonal skills, fostering strong relationships with internal collaborators.
  • Knowledge of the European real estate investment markets an advantage.
  • Excellent academic record.

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