Rota and Service Delivery Manager

3 days ago


Reading, Reading, United Kingdom Montu UK Full time
Role Description

As a Rota and Service Delivery Manager at Montu UK, you will play a key role in ensuring the smooth operation of our services. You will be responsible for managing clinical and pharmacy rotas, coordinating shift-based working, and ensuring continuity of care for patients. You will work closely with the operations and clinical teams to identify areas for improvement and implement changes to enhance the patient experience.

This is a hybrid role, requiring 1-2 days at our Reading office, and sits within the operations team. You will be part of the UK founding team, helping establish the operations and patient-facing team. You will report to the UK Director of Operations and work closely with the Head of Governance to ensure compliance with policies and SOPs.

Key Responsibilities:
  • Maintain and manage clinical rotas to identify gaps and provide cover where needed.
  • Maintain and manage pharmacy rotas to ensure smooth business operations.
  • Manage shift-based working for the operations team.
  • Work closely with the operations and clinical teams to ensure continuity of care for patients.
  • Effectively manage processes to ensure a smooth transition for onboarding clinicians.
  • Manage any annual leave or absence in the clinical team.
  • Support operational and clinical recruitment and onboarding.
  • Collate feedback and liaise with the Head of Governance on complaints and compliments.
  • Report incidents and significant events and liaise with the Head of Governance on incident and significant events.
  • Support clinicians working in the service with operational queries.
  • Liaise with product and tech support teams on technical issues.
  • Work closely with line managers and the wider team on service improvement.
  • Attend work-related meetings as required.

Requirements:
  • 4+ years of work experience.
  • Working in a healthcare environment is advantageous but not essential.
  • Excellent attention to detail.
  • Ability to work with senior clinicians and managers to manage diaries.
  • Excellent communication skills.
  • Good understanding of working in a highly regulated industry and following policies and SOPs.
  • High level of IT proficiency.
  • Ability to work under pressure.

Salary and Benefits:

We offer a competitive salary of £35,000-£45,000 per annum pro rata, plus a generous benefits package including 25 days' holiday plus bank holidays, pension scheme matching up to 5%, and paternity/maternity benefits in line with statutory schemes. You'll also have opportunities to work on cross-team projects and represent Montu at events such as awards, trade shows, and fairs.



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