Service Delivery and Experience Lead

3 weeks ago


Reading, Reading, United Kingdom Wilson James Full time

We are looking for a Front of House Manager to join our team at Wilson James. As an ambassador of our site, you will be responsible for managing all front of house operations, ensuring that our team is trained to the highest standards and delivering exceptional customer service.

About the Job

This is a Monday to Friday role, 50 hours per week, with a salary of £45,000 to £48,000 per annum, depending on experience. In addition to your salary, you will receive a range of benefits, including company sick pay, a company pension scheme, life assurance scheme, access to an online GP service, and learning and development opportunities.

Key Responsibilities
  • Manage all front of house operations, including visitor management, documentation organisation, dress and deportment standards
  • Ensure that the highest levels of service are always being offered to both occupiers and clients
  • Liaise with support staff as required to manage the team rota
  • Create and develop an Occupier Liaison programme to improve occupier relationships

In return for your hard work and dedication, we offer a competitive salary, a range of benefits, and the opportunity to work with a leading company in the industry. If you are passionate about delivering exceptional customer service and have the skills and experience required for this role, we would love to hear from you.



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