Resource Coordinator

3 weeks ago


Uxbridge, United Kingdom Canon Full time

At Canon, we're seeking a skilled Resource Planner to join our team at an exciting time for our business. As we embark on a period of accelerated growth and development, we need talented individuals like you to help us succeed.

This is an excellent opportunity to work for a global organization, responsible for the day-to-day planning of the UK Production Engineers. Your key responsibilities will include dynamically assessing resource requirements, allocating resources effectively, and ensuring optimal system functionality.

You'll work closely with teams across the organization to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement. As a Resource Planner, you'll possess a customer service background, high accuracy, and a strong work ethic. You'll remain calm under pressure, prioritize tasks effectively, and think creatively to solve problems within time constraints.

We offer a competitive salary, bonus scheme, and opportunities for continuous learning and development. You'll enjoy a minimum of 25 days' holiday per year, flexible working policy, and a range of benefits, including private healthcare, pension plan, and employee discounts. Join us and be part of an energetic and innovative environment with over 50 different nationalities at our EMEA HQ at Stockley Park.

Key Responsibilities:

  • Dynamically assess resource requirements and allocate resources effectively to meet operational demands and maximize productivity.
  • Escalate problem calls, missed SLAs, or reporting issues as defined in the procedures.
  • Identify and escalate utilization issues to Service Management to ensure early identification of resource issues to prevent customer disruption.
  • Proactively communicate with customers, providing timely updates on the status of their requests and appropriate to the customer type.
  • Ensure optimal system functionality and resource utilization by meticulously ensuring housekeeping tasks are completed.
  • Ability to triage and identify best fit for allocation of incident to next resolver step.
  • Proactive planning of maintenance, modifications, ORS/eMaintenance connections, firmware updates, and related activities.
  • Work closely with teams across the organization to align operational strategies with business objectives and foster a culture of collaboration and continuous improvement.
  • Carry out call dispatch and book off when required and correct mistakes in visit reporting, ensuring the integrity of the data.
  • Identify opportunities for improvement and implement practical solutions that drive tangible results.

Requirements:

  • Customer Service background.
  • High level of accuracy, superior attention to detail, and a strong work ethic.
  • Ability to work independently.
  • Remains calm under pressure and able to prioritize tasks and activities effectively.
  • Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
  • Ability to think creatively to solve problems within time constraints.

What We Offer:

  • Competitive salary.
  • Bonus scheme.
  • Opportunities for continuous learning and development.
  • Minimum of 25 days' holiday per year.
  • Flexible working policy.
  • Private healthcare.
  • Pension plan.
  • Employee discounts.

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