High Jewellery Store Lead
6 days ago
MODE SEARCH Ltd. is seeking a highly motivated and experienced Store Director to lead the store's operations, driving high jewellery sales, exceptional customer service, and team development.
Key Responsibilities- Operational Excellence: Oversee store operations to achieve or exceed sales goals and operational targets.
- Client Relationship Building: Cultivate and nurture strong relationships with clients to drive revenue growth and ensure exceptional customer service.
- KPI Analysis: Monitor key performance indicators (KPIs) related to sales, client engagement, and operational efficiency, and take action to optimize performance.
- Team Motivation: Manage and motivate the team, ensuring alignment with brand standards and customer service excellence.
- Compliance: Ensure store compliance with operational procedures, safety regulations, and internal controls.
- Talent Attraction: Develop and implement strategies to attract and retain top talent, working closely with HR for recruitment, training, and employee development.
- Luxury Retail Experience: Proven track record in luxury retail management, with a strong focus on sales, client relationships, and people management.
- High Jewellery or Premium Luxury Goods Experience: Highly preferred.
- Leadership Skills: Excellent leadership skills with the ability to motivate, coach, and develop a high-performing team.
- Business Acumen: Strong business acumen and the ability to drive store performance while maintaining a focus on exceptional customer service.
- Retail Operations: Knowledge of retail operations, including inventory management, merchandising, and compliance.
- Clienteling Skills: Strong clienteling skills, with a demonstrated ability to build lasting relationships with high-net-worth clients.
- HR Functions: Experience in HR functions, including recruitment, performance management, and employee relations.
- Microsoft Office and Retail Management Systems: Proficiency in Microsoft Office and retail management systems.
Estimated Salary: £60,000 - £80,000 per annum (dependent on experience).
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