High Jewellery Store Leader
4 days ago
MODE SEARCH Ltd. is a renowned luxury brand that offers an exciting opportunity for a High Jewellery Store Leader to join their team. The successful candidate will be responsible for leading the store's operations, driving sales growth, and managing a high-performing team.
About the Role:
This dynamic leader will be responsible for:
- Leading daily store operations to achieve or exceed sales goals and operational targets.
- Cultivating and nurturing strong relationships with clients to drive revenue growth and ensure exceptional customer service.
- Monitoring key performance indicators (KPIs) related to sales, client engagement, and operational efficiency, and taking action to optimize performance.
- Managing and motivating the team, ensuring alignment with brand standards and customer service excellence.
- Ensuring store compliance with operational procedures, safety regulations, and internal controls.
- Developing and implementing strategies to attract and retain top talent, working closely with HR for recruitment, training, and employee development.
- Providing leadership and guidance on employee relations issues, fostering a positive and high-performance team culture.
- Collaborating with senior leadership and operations teams to ensure consistency and efficiency across all store functions.
Requirements:
The ideal candidate will possess:
- A proven track record in luxury retail management, with a strong focus on sales, client relationships, and people management.
- High jewellery or premium luxury goods experience is highly preferred.
- Excellent leadership skills with the ability to motivate, coach, and develop a high-performing team.
- Strong business acumen and the ability to drive store performance while maintaining a focus on exceptional customer service.
- Knowledge of retail operations, including inventory management, merchandising, and compliance.
- Strong clienteling skills, with a demonstrated ability to build lasting relationships with high-net-worth clients.
- Experience in HR functions, including recruitment, performance management, and employee relations.
- Proficiency in Microsoft Office and retail management systems.
- Flexibility to work non-traditional hours, including weekends and holidays, as required.
Estimated Salary: £80,000 - £100,000 per annum, depending on experience.
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