Director of High Jewellery Sales
2 weeks ago
About MODE SEARCH:
We are a leading recruitment agency specialising in luxury retail placements. Our expertise lies in matching talented individuals with top luxury brands, creating mutually beneficial partnerships. We are proud to partner with esteemed clients in the fine jewellery industry, supporting their strategic growth initiatives. If you're a dynamic leader looking for a new challenge, we invite you to consider this exciting opportunity.
Job Overview:
The successful candidate will be responsible for overseeing store operations, driving high jewellery sales, and team development. This includes leading by example, achieving sales targets, building client relationships, and ensuring smooth day-to-day operations. As a senior manager, you will manage a team, develop strategies to attract and retain top talent, and foster a positive team culture. You will also collaborate with senior leadership and operations teams to ensure consistency across all store functions.
Key Responsibilities:
• Lead daily store operations to achieve or exceed sales goals and operational targets.
• Cultivate and nurture strong relationships with clients to drive revenue growth and ensure exceptional customer service.
• Monitor key performance indicators (KPIs) related to sales, client engagement, and operational efficiency, and take action to optimise performance.
• Manage and motivate the team, ensuring alignment with brand standards and customer service excellence.
• Ensure store compliance with operational procedures, safety regulations, and internal controls.
Requirements:
• Proven track record in luxury retail management, with a strong focus on sales, client relationships, and people management.
• High jewellery or premium luxury goods experience is highly preferred.
• Excellent leadership skills with the ability to motivate, coach, and develop a high-performing team.
• Strong business acumen and the ability to drive store performance while maintaining a focus on exceptional customer service.
• Knowledge of retail operations, including inventory management, merchandising, and compliance.
• Strong clienteling skills, with a demonstrated ability to build lasting relationships with high-net-worth clients.
• Experience in HR functions, including recruitment, performance management, and employee relations.
• Proficiency in Microsoft Office and retail management systems.
• Flexibility to work non-traditional hours, including weekends and holidays, as required.
Salary: £60,000 - £80,000 per annum, depending on experience.
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