Workday AMS Reporting Specialist
1 month ago
About the Role
We are seeking a highly skilled Workday AMS Reporting Consultant to join our team at Kainos. As a key member of our Reporting Functional Area, you will be responsible for delivering post-deployment services and configuring enterprise-scale Workday solutions for our global customer base.
Key Responsibilities
- Initial triage of tickets to correctly assess and correct where necessary the case type, impact, urgency, and ultimately the priority of a ticket.
- Ensuring that 'Target Response Time' and 'Target Fix Time' SLAs are adhered to.
- Working closely alongside the Functional Manager to assess the Reporting queue and implement process improvements and ways of working.
Requirements
- Workday HCM and Reporting Certified
- Excellent customer focus, able to assess customer needs, build relationships, and manage customer expectations.
- Ability to work to tight deadlines and make sensible decisions under pressure, taking a balanced view of customer demands and Kainos commercials.
- Willing and able to act as a role model within the capability and mentor and/or line manage more junior consultants.
- Able to implement improvements in tools and/or processes to help the AMS practice.
- Commercial understanding of utilisation within a services organisation and the importance of these targets.
- Able to deliver work to meet defined AMS Service Level Agreements.
- Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required).
Desirable
- Additional Certifications
- Professional qualifications in your area of expertise
- Experience in post-deployment services
About Kainos
At Kainos, we believe in the power of diversity, equity, and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.
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