Workday AMS Reporting Consultant

3 months ago

Belfast, United Kingdom Kainos Full time
JOB DESCRIPTION

When you join Kainos, you get to think beyond limitations to make an immediate and positive impact – like transforming digital services for millions of citizens or helping Fortune 500 companies get live and thrive on Workday.

You’ll be part of a people-first culture that is growing around the world. We’re a creative, committed, and diverse group of individuals who succeed as a team.

At Kainos your ideas are heard and valued and you’ll leave a legacy that you can feel proud of. Join us and discover how our people write our story.

As a Workday AMS Reporting Consultant in Kainos, you will work in a team to deliver post-deployment services and configure enterprise-scale Workday solutions for our global customer base.

You will work closely with team members, as well working independently and confidently to manage your own workload. You’ll be able to understand customer requirements, designing and delivering solutions that are aligned to their needs. You’ll support more junior members of the team and share your knowledge with them.

In this role, you will be responsible for the tickets coming into the Reporting Functional Area.

Responsibilities will include:

Initial triage of tickets to correctly assess and correct where necessary the case type, impact, urgency and ultimately the priority of a ticket.

Ensuring that ‘Target Response Time’ and ‘Target Fix Time’ SLA’s (Service Level Agreement) are adhered to.

Work closely alongside the Functional Manager to assess the Reporting queue and implement process improvements and ways of working.

MINIMUM (ESSENTIAL) REQUIREMENTS:

• Workday HCM and Reporting Certified
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will know when to push back, when to escalate, and when to go above and beyond to satisfy a customer
• Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of Customer demands and Kainos commercials
• Willing and able to act as a role model within the capability and mentor and/or line manage more junior consultants
• Able to implement improvements in tools and/or processes to help the AMS practice
• Commercial understanding of utilisation within a services organisation and the importance of these targets
• Able to deliver work to meet defined AMS Service Level Agreements
• Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)

DESIRABLE:


• Additional Certifications

• Professional qualifications in your area of expertise
• Experience in post deployment services

So what are you waiting for? Let’s write the next incredible chapter of our story together. 

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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