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Customer Operations Specialist
2 months ago
We are a global community of talented individuals working together towards a safer future. Our mission is to make society a safer and more secure place. We aim to create an environment where everyone can reach their full potential.
The OpportunityWe are seeking a Customer Operations Executive to join our Customer Operations Team. The purpose of this role is to work as part of the team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and accurately.
Key Responsibilities- Progressing new business, verifications, and additional service orders from the point of customer commitment to the point of handover to delivery.
- Responsibility for the successful onboarding of new customers and the resolution of post-sales queries from customers and related 3rd parties.
- Ownership of Customer Account Information.
- Responsibility for the timely and efficient processing of confirmed customer Terminations.
- Excellent time management skills with the ability to constantly assess priorities and make sensible decisions based on this.
- Able to remain calm during period of change or pressure.
- Experience working in a fast-paced environment with multiple touch points internally and externally.
- Good IT functional skills including excel, Microsoft etc.
- Strong customer-centric attitude.
- Good analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work under own initiative as well as part of a team.
We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.
We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.
Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
