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Mortgage Administrator

2 months ago

Altrincham, Trafford, United Kingdom Essentia Solutions Group Full time

About the Role:

Essentia Solutions Group is seeking a highly motivated and organized Mortgage Administrator to join our team. As a Mortgage Administrator, you will play a crucial role in supporting the Advisor team in delivering exceptional customer service and ensuring the smooth processing of mortgage applications.

Key Responsibilities:

  • Provide proactive customer service, responding to inbound and outbound communication in a timely and professional manner.
  • Interact and update customers, lenders, and advisors on the status of mortgage applications.
  • Build and maintain relationships with lenders to understand their processes and timescales, and to challenge decisions as necessary.
  • Develop and maintain relationships with customers, ensuring their needs are met and exceeded.
  • Ensure accurate and thorough knowledge of document checking procedures.
  • Manage daily tasks and emails, prioritizing and completing tasks efficiently.

Requirements:

  • Competent and confident in building relationships over the phone.
  • Excellent telephone manner and communication skills.
  • Flexible approach to business needs and requirements.
  • Ability to use written and verbal communication effectively.
  • Good attention to detail and organizational skills.

What We Offer:

As a Mortgage Administrator with Essentia Solutions Group, you will have the opportunity to develop your skills and knowledge, working with a stable and successful business that values its employees. You will receive training and support to help you succeed in your role, and will be part of a fun and professional culture. We offer a competitive salary, benefits package, and opportunities for career advancement.