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Hospitality Team Lead

2 months ago

High Wycombe, Buckinghamshire, United Kingdom Tesco Full time

About the Role

We are seeking a highly skilled and experienced Café Manager to join our team at Tesco. As a Café Manager, you will be responsible for overseeing the daily operations of one of our welcoming cafés, ensuring that every customer receives a high-quality experience.

Key Responsibilities

  • Oversee the overall running of the café, including routines, processes, sales standards, and changes as necessary.
  • Hold full profit and loss accountability for the café.
  • Maximise sales, impact, and presentation in the café, ensuring everything is safe and legal for customers and colleagues.
  • Lead your team and inspire them to hit sales targets.
  • Understand the key drivers of our service plan and deliver to the standard required.
  • Select, train, and develop team members to enable them to feel proud of the work they do.
  • Act as a café menu expert who can share knowledge with the team.
  • Ensure customers are served quickly and receive high-quality food and drinks in a clean, tidy environment.

Requirements

  • A background in hospitality, at supervisory level and above.
  • A commitment to excellent customer service.
  • People management skills that allow you to lead by example and coach in an inclusive manner.

What We Offer

  • A fantastic work-life balance.
  • Excellent benefits, including colleague Clubcard, flexible working, retirement savings plan, life assurance, and access to free wellbeing services.
  • Uniform provided and policies to support you for all of life's moments, big and small.
  • Holiday starting at 28 days (including Bank Holidays).
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.